Requirements
— Background knowledge of mobile mediation/rating/billing/invoicing and CRM;
— Windows administration experience;
— Experience in using Active directory;
— Understanding of Firewall configuration, managing and maintenance, TCP and other IP protocols;
— Technical expert problem-solving skills;
— Excellent English writing & verbal skills.
Would Be a Plus
— Experience in working within Agile teams (e.g. SCRUM);
— Planning skills;
— Detail orientation;
— Excellent problem-solving skills.
About project
Epicflow is analytical web-based PM software for multi-project management that helps you achieve a smooth workflow by approaching project management from the perspective of resource availability. This add-value application integrates with MS Project, Jira, TOPdesk, Primavera, Trimergo and upgrades them to the next level. Algorithms are based on scientific work in Project Management.
The project on the market is for more than 8 years. It grows fast. The major priority is moving it to the new architecture and technologies in both parts frontend and backend. Besides that, new features are being added as well.
Responsibilities
— Investigate and handle break/fix, configuration issues, troubleshooting, software installations in aim to provide RCA (Root cause analysis) for assigned Service Request;
— Regular updates for for the assigned incidents on the engineer;
— Monitor application’s error messages on daily basis;
— Perform month monitoring and system health verification;
— Installupdate system environments;
— Substituteinvolve T3 in case if such is required;
— Proceed with initial Service Change Request for further escalation on appropriate level;
— Perform periodic trend analysis;
— Provide reporting;
— Establish communication line between all engineers and customer representatives those who are concerned by reported Service Request in case of necessity.
HR Contacts
We’re proud of our team and are always on the lookout for people who share our vision and values so we can deliver amazing results together.
